Shipping policy

Processing Times

• Orders are typically processed within 2–3 business days.

• You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your location.

• Standard shipping times within Canada are generally 3–10 business days, depending on the carrier.

• Tracking information will be provided when available.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

• Jennuine Pet Services is not responsible for delays, lost packages, or delivery errors caused by the carrier, but we will do our best to help resolve the issue.

International Shipping

• At this time, we primarily ship within Canada. Please contact us directly for specific inquiries about international orders. Rates are calculated based on location.